How to Fix Netflix Error Code NW-2-4

When your internet starts to get wonky, it can throw all kinds of things out whack. One of those things is Netflix. If you're trying to stream on Netflix, but you keep getting the error code NW-2-4, it means there is a network connection issue. Fortunately, a few troubleshooting steps can get you streaming again in no time.


What Is Code NW-2-4 on Netflix?

The Netflix error code NW-2-4 is related to network connectivity. If you receive this code while trying to stream on Netflix, the Netflix app cannot connect to the Netflix servers to access the show you want to watch. It can be because your internet isn't connected or your network has spotty connections that might be enough to support some other applications but not streaming.


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What Is Code TVQ ST 103?

Another variation of the Netflix error code NW-2-4 is code TVQ-ST-103. As with NW-2-4, TVQ-ST-103 is an error related to the connectivity of your streaming device. If your internet is unstable or even just slow, you'll receive either of these errors.


What Is Code TVQ ST 131 on Netflix?

Several other network connectivity errors are related to NW-2-4. For example, the Netflix error code TVQ-ST-131 is another error you may encounter when your internet connection isn't sufficient to support streaming content from Netflix. It and the other errors like it are all solvable using the troubleshooting steps below.


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What Causes Network Connection Errors on Netflix?

Since a network connection error like error code NW-2-4 usually results from internet connection issues, the problem can be caused by unstable internet. If your internet is unstable for any reason, it can interfere with all streaming, including streaming shows on Netflix. The most common cause outside of general instability related to service provider issues is a break in data packet delivery.


Router issues can also cause Netflix to present any of these errors because when your router isn't working correctly, data isn't moving across the network in a way that lets Netflix stream content. This issue can also be due to a VPN (virtual private network) connection used for privacy or to circumvent geofencing.


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How Do I Fix My Netflix Connection?

If you've encountered the Netflix error code NW-2-4 or any of the other error codes mentioned above, a few quick troubleshooting steps could help you get back to streaming in no time.


Make sure you're using a network that allows streaming. Not all networks allow streaming. For example, if you're using a public internet connection, there may be restrictions don't hat network that prevents streaming so everyone can use the network without all the bandwidth being used by a few people streaming audio and video.


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Check your internet connection. The most logical culprit of the Netflix error NW-2-4 or the other errors related to network connectivity issues is internet connection problems. If your internet is down or spotty, you won't be able to stream any of your content on Netflix, so it's good to know the details of your network signal strength.


Restart Netflix. Netflix keeps a cache of data designed to help shows and movies (and even navigation pages) load faster, but if there are errors in that cached data, they can prevent Netflix from connecting properly. Take the time to sign out of Netflix and then sign back in to see if that might solve your problem.



Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

This should bring up a deactivation screen where you can select Sign out from the available options. Once Netflix is completely signed out, then try signing back in with your username and password.


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Restart your streaming device. Regardless of how you're trying to stream Netflix—using a smart tv, a streaming device like Roku or Apple TV, or using a gaming console or other internet-connected device—the fastest way to fix a problem is often by restarting the device. This is especially true if you lost internet and then it came back on, as that interrupted connection can sometimes cause errors.


Restart your modem and router. The modem and router are the heart of your home network. If you're certain that you have properly working internet service, then restarting your modem and router can help clear out any residual issues that might be interfering with your Netflix connection.


Connect your streaming device directly to your modem. If you're using a streaming device with a Wi-Fi internet connection, there could be problems with the data traveling along the Wi-Fi network. For example, if your modem and router are in a different room from the smart TV where you're streaming Netflix, the walls in your home could cause interference that prevents Netflix from working correctly.


The solution to this is to connect your streaming device directly to your modem using an Ethernet cable. It may not be the most convenient solution, but it can be the most reliable way to ensure you have a good internet connection.


Reset your DNS Settings. If you set your DNS to custom settings, you'll need to access your modem or gaming console settings and restore them to factory defaults. If your DNS server settings are incorrect, you won't be able to connect to the internet to stream your entertainment.


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If you're using a smart TV or another streaming device, you may need to change the DNS servers on your router.


For PlayStation: Go to Settings > Network Settings > Internet Connection Settings > Custom and choose Wired Connect or Wi-Fi. Then use the following settings:

  • IP Address Setting: Automatic
  • DHCP hostname: Do Not Set
  • DNS Setting: Automatic
  • MTU: Automatic
  • Proxy Server: Do Not Use


For Xbox: Go to Settings > System Settings > Network Settings > Network > Configure Network. Then, go to DNS Settings and select Automatic. You'll need to restart your Xbox when you're finished.

Restore default connection settings. If you have created custom settings on your modem or router, those settings could prevent Netflix from connecting properly. One thing you can do is access your modem settings or connect to your router as an administrator and reset the settings back to default to see if that might get Netflix going again.

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